Contact information
Where to write, when we answer, and what to include so we can sort it in one reply.
Last updated: 4 October 2026
At a glance
1 business day
for a reply from a real person
Email only
sizing is easier in writing
Sydney
where your order ships from
On this page
01How to reach us
One email address, one business day
Write to support@sculpette-au.com and a person answers. We do not run a phone line, because sizing and fit questions are easier to get right in writing — usually with a photograph.
We read emails Monday to Friday and answer within one business day, Sydney time. Messages sent on the weekend are answered on Monday.
02What to include so we can help faster
| If you are asking about | Send us |
|---|---|
| An order | Your order number, from the confirmation email |
| A size or a shade | Your usual bra size, and the neckline or dress you are dressing for |
| A return | Your order number and which pieces are coming back |
| Something faulty | Your order number and a photograph, if you can |
| A parcel that has not arrived | Your order number and the Australia Post tracking number from the dispatch email |
03Business details
| Trading name | Sculpette |
| Operated by | FLEXNEE LLC |
| Registered address | 14 Hughes, Irvine, CA 92618, United States |
| support@sculpette-au.com | |
| Ships from | Our warehouse in Sydney, New South Wales |
The registered address is an administrative address. Please do not send returns there — write to us first and we will give you the return address in Sydney.
Get in touch
Email support@sculpette-au.com. A person answers within one business day, Monday to Friday.
Sculpette is a trading name of FLEXNEE LLC, 14 Hughes, Irvine, CA 92618, United States. Orders ship from our warehouse in Sydney, NSW.