Shipping policy
Where we deliver, what it costs, how long it takes, and what happens if a parcel goes missing.
Last updated: 4 October 2026
At a glance
Free over $50
shipping Australia-wide, after discounts
$6.99
flat rate on orders under $50
4–7 business days
with Australia Post, tracked
Sydney
every order ships from our NSW warehouse
On this page
- 01Where we deliver
- 02Cost and timing
- 03Tracking your parcel
- 04If the address is wrong
- 05Missing, late and damaged parcels
- 06Prices and taxes
01Where we deliver
We deliver to every Australian state and territory — NSW, VIC, QLD, WA, SA, TAS, ACT and NT — including PO Boxes and Australia Post Parcel Lockers.
Regional and remote addresses, and parts of WA, NT and Tasmania, can take a few business days longer than the times below. Nothing has gone wrong if yours does.
This store does not ship outside Australia.
02Cost and timing
| Detail | |
|---|---|
| Shipping cost | Free on orders of $50 or more. Below that, a flat $6.99, shown at checkout before you pay. |
| Carrier | Australia Post, tracked |
| Ships from | Our warehouse in Sydney, NSW |
| Dispatch | Within 1 to 2 business days of your order |
| Delivery | 4 to 7 business days from dispatch |
Business days are Monday to Friday, excluding national and New South Wales public holidays. The $50 threshold is measured on the order total after any discount and before shipping is added.
During sales and in December, add a day
In busy periods dispatch can take an extra business day, and Australia Post runs slower in the weeks before Christmas. We would rather tell you that than promise a date we cannot hold.
03Tracking your parcel
You get a confirmation email when you order, and a second email with an Australia Post tracking number when the parcel leaves our warehouse.
Tracking can take up to 24 hours to start updating after you receive the number. That is normal and does not mean the parcel is lost. If tracking has not moved for five business days, email us and we will chase it.
04If the address is wrong
Check the address on your confirmation email as soon as it arrives. If something is wrong, write to us straight away — we can usually correct it while the parcel is still with us.
Once a parcel has been dispatched we cannot change its destination. If it comes back to us because the address was incomplete or incorrect, we will refund the order minus the shipping cost we paid, or resend it once shipping has been covered again.
05Missing, late and damaged parcels
If tracking shows a parcel as delivered but you do not have it, check for a Safe Drop spot, your letterbox, a neighbour, or a card telling you it is waiting at your local post office or Parcel Locker. If it still has not appeared after 24 hours, email us.
Australia Post treats a parcel as lost only after a set number of business days. We will not make you wait that out. If a tracked parcel is clearly not arriving, we resend or refund and take it up with them ourselves.
If a parcel arrives damaged, photograph it before opening where you can, and email us. We replace it and cover the cost.
06Prices and taxes
All prices are in Australian dollars (AUD). The price shown for each item is the total price you pay for it, including any applicable taxes. Shipping is calculated at checkout and shown before you pay.
Because every order ships from inside Australia, there are no customs charges or import duties to pay, and nothing is collected at the door.
Get in touch
Email support@sculpette-au.com. A person answers within one business day, Monday to Friday.
Sculpette is a trading name of FLEXNEE LLC, 14 Hughes, Irvine, CA 92618, United States. Orders ship from our warehouse in Sydney, NSW.