Refund policy

Our 30-day fit guarantee, your rights under the Australian Consumer Law, and exactly how a return and refund work.

Last updated: 4 October 2026

On this page

• 01The 30-day fit guarantee
• 02Your rights under the Australian Consumer Law
• 03What can come back
• 04How to return something
• 05Who pays the postage
• 06Refunds
• 07Faulty, damaged or wrong items
• 08Exchanges

01The 30-day fit guarantee

Our pieces are sized by cup volume rather than by the letter on your bra, so we expect some people to need a different size than they first picked. That is the whole reason this guarantee exists.

This is our own promise for change-of-mind and fit returns. It sits on top of your rights under the Australian Consumer Law and does not replace them.

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02Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In plain terms: if something you bought from us is faulty, unsafe, not as described or not fit for its purpose, you are entitled to a remedy whatever this page says, and there is no time limit of 30 days on that. Section 07 explains how we handle it.

Nothing in this policy excludes, restricts or modifies any right or remedy you have under the Australian Consumer Law.

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03What can come back

Keep the original packaging where you can. If it has already gone in the bin, say so when you write and we will work it out.

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04How to return something

1. Email support@sculpette-au.com with your order number and which pieces are coming back.
2. We reply within one business day with the return address in Sydney and what to do next.
3. Post the parcel with Australia Post. We recommend a tracked service — until it reaches us the parcel is your responsibility, so proof of postage protects you.

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05Who pays the postage

Where we cover return postage, we either send you a prepaid label or refund the cost of a standard tracked Australia Post service alongside the refund.

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06Refunds

We refund within 5 business days of your return reaching us, to the original payment method. Your bank may take a further three to five business days to show it.

For a change-of-mind or fit return we refund the price you paid for the returned items. The original shipping charge is not refunded unless the return is because of a fault or our mistake, in which case we refund it in full.

Where a discount or offer applied, the refund reflects what you actually paid. If returning part of an order takes what is left below the threshold for free shipping or for an offer, that difference is deducted — and we will tell you the figure before we process it.

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07Faulty, damaged or wrong items

If something arrives faulty, damaged or not what you ordered, email us with your order number and a photograph if you can. We will sort it out quickly and cover the postage.

• Major failure — you choose: a refund or a replacement.
• Minor failure — we will replace or refund it, and we will not keep you waiting.
• Damaged in transit — photograph the parcel before opening if you can, and we replace it at our cost.

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08Exchanges

The fastest route to a different size or shade is to place a new order and return the original for a refund — that way the piece you want is not waiting on a parcel to reach us first.

Tell us when you write and we will make sure both sides are handled together, so you are never out of pocket twice.

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